Shipping policy

Shipping Policy

Order processing
Orders are generally processed within 2–5 business days, excluding weekends and public holidays. During launches, promotions, or other high-volume periods, processing may take longer.

Shipping and delivery
Available shipping methods and any charges are shown at checkout. Delivery estimates begin after an order has been dispatched and are estimates rather than guarantees. Carrier, weather, customs, and local delivery delays can affect arrival times.

Tracking
When tracking is available, you will receive a shipping confirmation with tracking information after your order is dispatched. Tracking may take up to 48 hours to update.

Shipping address
Please check your shipping address carefully before completing your order. Contact us as soon as possible if a correction is needed. We cannot guarantee address changes after an order has entered processing, and additional shipping costs caused by an incorrect address may be the customer's responsibility.

International orders
International customers are responsible for any customs duties, taxes, or import fees charged by their destination country unless stated otherwise at checkout.

Lost, delayed, or damaged packages
If your package is significantly delayed, marked delivered but not received, or arrives damaged, contact us through our Contact Us page with your order number. We will help investigate with the carrier. Claims remain subject to carrier findings and applicable law.