Refund policy

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and accompanied by proof of purchase.

Please make sure you select the correct phone model before placing your order. If you ordered the wrong model, the item may still be returned if it is unused and in its original condition. Return shipping costs will be the customer's responsibility.

To start a return

Please contact us through our Contact Us page before sending any item back. Returns sent without prior approval may not be accepted. Once your return is approved, we will provide return instructions.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the case and provide an appropriate solution.

Non-returnable items

Personalized or customized items, gift cards, and items marked as final sale cannot be returned, except where required by law.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

Exchanges

The fastest way to exchange an item is to return the original item and place a new order after the return has been approved.

Cancellations and order changes

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed or shipped, we may no longer be able to cancel or modify it.