Refund policy

Returns

We accept return requests within 30 days of delivery. Items must be unused, in their original condition, and accompanied by proof of purchase.

To start a return

Contact us through our Contact Us page. Please wait for return approval and return instructions before sending an item back.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.

Damaged or incorrect items

Please inspect your order when it arrives and contact us within 7 days if an item is damaged, defective, or incorrect. Include your order number and clear photos so we can help resolve the issue.

Non-returnable items

Personalized or customized items, gift cards, and items marked final sale cannot be returned, except where required by law.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

Exchanges

The fastest way to exchange an item is to return the original item and place a new order after the return is approved.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after an order has entered processing.